Complaint / return shipping
Complaint /
return shipping
We want to offer a quick and convenient complaint or return shipping process to you.
Therefore, please follow the procedure described below.
Complaint / return shipping

Complaint / return shipping

Complaint /
return shipping
We want to offer a quick and convenient complaint or return shipping process to you.
Therefore, please follow the procedure described below.
Complaint
  • For the internal processing of your complaint, we would ask you to complete our RMA-form as well as to sign the included declaration of decontamination. Please find the RMA-form below.
  • Enclose the RMA-form in the return shipping and send it freight prepaid and well packed to the address given in the RMA-form.
  • After receiving your return shipping, you will get a confirmation of receipt including our internal reference number.
  • Now, the internal processing is initiated.
  • Once the control and testing is finished, you will receive a result report as well as further information about the regulation of your complaint.
Return shipping
  • For the internal processing of your return shipping, we would ask you to complete our RMA-form as well as to sign the included declaration of decontamination. Please find the RMA-form below.
  • Enclose the RMA in the return shipping and send it freight prepaid and well packed to the address given in the RMA.
  • After receiving your return, the products will be checked and refunded.

If you have any further questions, please don’t hesitate to contact our Customer Service

Download RMA form
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PDF (640 KB)